Refund policy

RETURN & REFUND POLICY

Because trading cards and collectibles are condition-sensitive products with fluctuating market values, all sales are generally final, except where required by applicable consumer-protection laws or in the situations described below.

DAMAGED, INCORRECT OR MISREPRESENTED ITEMS

Please inspect your order immediately after delivery. Contact us as soon as possible, preferably within 48 hours, if:

• You received the wrong item;
• The item was damaged during shipping; or
• The item is materially different from its description or photographs.

Please include your order number and clear photographs of the item, packaging and shipping label. If the claim is approved, Arousse Cards will provide an appropriate resolution, which may include a return, replacement, partial refund or full refund.

CARD CONDITION

Raw cards are sold according to their stated condition and include photographs of the exact card whenever possible. Minor imperfections that are clearly visible in the photographs or consistent with the disclosed condition are not considered defects.

Graded cards are sold based on the grade assigned by the grading company. Arousse Cards does not guarantee that another grading company, or a future resubmission, will result in the same grade.

ELIGIBLE RETURNS

A return must be authorized before being shipped. Returned items must be in the same condition in which they were received, with all original sleeves, holders, cases, seals and packaging.

Items returned without prior authorization may not be accepted.

NON-RETURNABLE ITEMS

Except where required by law, we do not accept returns for:

• Changes of mind or market-price fluctuations;
• Opened sealed products;
• Products that have been altered, removed from their original holder or damaged after delivery;
• Gift cards;
• Final-sale products;
• Custom, personalized, mystery or repack products.

CANCELLATIONS

You may request an order cancellation before the order has been fulfilled. Cancellation requests are not guaranteed. Once an order has been shipped, it can no longer be cancelled.

RETURN SHIPPING

Unless the return results from an error by Arousse Cards, damage during shipping or an obligation under applicable law, the customer is responsible for tracked return-shipping costs.

Original shipping charges, customs duties, import taxes and brokerage fees are generally non-refundable unless required by law.

REFUNDS

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Banks and payment providers may require additional processing time before the refund appears in your account.

INTERNATIONAL CUSTOMERS

Customers may have additional mandatory rights under the laws of their country or region. When a statutory withdrawal or cancellation right applies, Arousse Cards will comply with that requirement.

To request a cancellation, return or refund, contact Arousse Cards through the contact form on our website and include your order number.

Nothing in this policy limits any mandatory rights or legal warranties provided under applicable consumer-protection laws.