Shipping policy

SHIPPING POLICY

Arousse Cards ships from Québec, Canada. All orders are carefully packaged to protect trading cards, graded cards and sealed products during transportation.

PROCESSING TIME

Orders are generally prepared and shipped within 1–3 business days after payment has been confirmed.

Business days exclude weekends and Canadian statutory holidays. Processing times may occasionally be longer during card shows, major product releases or periods of high order volume.

SHIPPING WITHIN CANADA

Canadian orders are generally shipped with Canada Post using a tracked shipping service.

Estimated delivery after shipment is generally 2–8 business days, depending on the destination and selected service. Remote locations may require additional time.

UNITED STATES SHIPPING

Orders to the United States are shipped using a tracked postal or courier service selected according to the destination, package value and service availability.

Estimated delivery after shipment is generally 4–12 business days. Customs processing and carrier delays may extend this timeframe.

INTERNATIONAL SHIPPING

International orders are shipped using a tracked postal or courier service whenever service is available for the destination.

Estimated delivery is generally 7–21 business days after shipment, but delivery times vary significantly by country, customs processing and local carrier conditions.

If reliable tracked shipping is unavailable for a destination, Arousse Cards may contact the customer to arrange another option or cancel and refund the order.

SHIPPING COSTS

Shipping costs are calculated and displayed during checkout based on the destination, package size, weight and available service.

TRACKING

A tracking number will be provided by email after the order has been shipped. Tracking information may require up to 48 hours to update after the carrier receives the package.

PACKAGING

Raw cards are protected using appropriate sleeves, rigid holders and secure packaging. Graded cards and sealed products are packaged according to their size and value.

Higher-value orders may require a signature upon delivery or additional insurance at the discretion of Arousse Cards.

CUSTOMS, DUTIES AND IMPORT TAXES

International customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by their country.

These charges are not included in the product or shipping price collected by Arousse Cards unless specifically indicated during checkout.

DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if an address needs to be corrected. Once an order has been shipped, we cannot guarantee that the carrier will be able to redirect it.

LOST, DELAYED OR DAMAGED PACKAGES

If an order appears lost, significantly delayed or damaged during transportation, contact Arousse Cards through the contact form on our website with your order number and supporting photographs when applicable.

Arousse Cards will work with the carrier to investigate the shipment and provide an appropriate resolution in accordance with applicable consumer-protection laws.

Orders marked as delivered will still be reviewed individually if the customer reports that the package was not received.

DELIVERY ESTIMATES

All delivery timeframes are estimates and are not guaranteed. Weather, customs inspections, service interruptions and other circumstances outside our control may cause delays.

Nothing in this policy limits any mandatory rights provided under applicable consumer-protection laws.